Shipping Policy

This Shipping Policy outlines how orders are processed and delivered when you purchase from Rovanest, operated by 1001454663 Ontario Limited (Ontario, Canada).

1. Order Processing

All orders are processed within 2–4 business days (Monday–Friday, excluding Canadian public holidays).

Once your order has been processed, you will receive a confirmation email with tracking details.

2. Shipping Locations

We currently ship to:

United States
Canada

If your location is not listed, we are unable to fulfil the order at this time.

3. Delivery Time Estimates

Delivery times begin after your order has been processed.

Standard Shipping: 7–14 business days
Express Shipping: 5–10 business days

Estimated total delivery time (processing + shipping):

Standard: 9–18 business days
Express: 7–14 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

4. Shipping Costs

Standard Shipping: Free
Express Shipping: $5.99 CAD

Shipping fees are displayed at checkout before payment is completed.

5. Tracking

Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

6. Customs & Import Duties

For international shipments between Canada and the United States:

Customs duties, taxes, or import fees may apply depending on local regulations. These charges are determined by the destination country and are the responsibility of the recipient.

We do not control or collect these fees.

7. Delivery Issues

If your tracking information shows delivered, but you have not received your package:

Please verify the shipping address entered at checkout
Check with neighbors or your local carrier
Contact us within 7 days of the marked delivery date

We will assist you in working with the shipping carrier to investigate the issue.

8. Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

9. Contact Information

For shipping inquiries, please contact:

Rovanest
Operated by 1001454663 Ontario Limited
155 Church Street
Toronto, Ontario M5B 1Y4
Canada

Email: contact@rovanest.com